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Shipping

Shipping Information

At Elite Culinary Supplies, we believe in keeping things simple and transparent—just like a good recipe. That’s why we offer FREE shipping on all orders within Canada. No hidden fees, no surprises—just straightforward service.

For details on returns, visit our Returns page.

Order Confirmation

The moment you place your order, you’ll receive a confirmation email letting you know we’ve received it and pre-authorized your credit card for the purchase. Here’s what happens next:

  1. Stock Check: We’ll verify that your items are in stock and ready for shipment.
  2. Backorders: If any item is unavailable or on backorder, we’ll void the pre-authorization and email you to discuss alternatives.
  3. Processing: If everything is good to go, we’ll process the charges and begin preparing your order for shipment within five business days.

Order Shipment

For in-stock items, once your payment is processed, your order will ship within three business days.

You’ll receive a shipping confirmation email within 24 hours of your order leaving the warehouse. This email will include tracking information so you can monitor your delivery.

Didn’t get your shipping confirmation?
If you haven’t heard from us within four business days of placing your order, feel free to reach out at support@eliteculinarysupplies.com for an update.

International Orders

We’re happy to serve customers beyond Canada! Due to the wide variety of product sizes and weights, we provide custom shipping quotes for international orders.

Here’s how it works:

  1. Request a quote by contacting us at support@eliteculinarysupplies.com.
  2. If you’re happy with the quote, we’ll prepare your order and process payment securely.

Please note that international shipping charges will vary based on location and product specifications.

Damages

We take great care to ensure your products arrive in perfect condition. However, if your item(s) are damaged during transit, here’s what to do:

  1. Inspect the Packaging: Check your delivery upon arrival. If you notice any damage, either note it on the delivery receipt or refuse the delivery.
  2. Document the Damage: If you accept the delivery, take clear photos of the damaged packaging and product immediately.
  3. Contact Us: Email your photos and order details to support@eliteculinarysupplies.com so we can assist you.

For more information on handling damaged items, visit our Returns page.

If you have any questions about your shipment, don’t hesitate to Contact Us.

At Elite Culinary Supplies, we’re dedicated to ensuring your order gets to you safely and on time—because we know how important it is to keep your kitchen running smoothly.